RETURNS AND EXCHANGES you are not completely satisfied with your purchase, please contact us to return or exchange your item(s). Note that returns or exchanges are not accepted for special orders. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage.
BATTIFORA reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Unopened returns will be accepted in original sealed package only within 30 days of delivery date, with proof of purchase
Items will generally be shipped via USPS and charged a standard shipping rate based on the total merchandise value. Items that ship Standard Delivery arrive in 3-7 business days.if in Stock
We make every effort to display the most current and accurate product availability information. We will notify you via email in the event that a product's availability date changes.
Most products are made to order and a time frame of 3-4 weeks should be expected for delivery,
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions. Given their craftmanship nature, variations are to be expected and celebrated. Images on our website may vary from your actual piece.
How long does my refund take?
Refunds generally appear on your credit card statement in one to two billing periods. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.
Where can I find details on returns and cancellations?
Information on returns and cancellations are located here.
How do I cancel my order completely?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page.
Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and inquire about canceling or changing an order that's already been placed, please call 2138581726
How will I know that you've received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
How do I know if my items are available immediately?
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. The delivery time made to order items that ship from one of our vendors will be noted on the product details page or checkout. Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and that getting a replacement results in your item becoming temporarily unavailable. If this should occur, we'll fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.
Will I receive all the items in my order at the same time?
For your convenience, most items will be delivered as they become available.
Do you ship overseas?